Support
Ponte turns dense PDFs into clean, reflowable reading on iPhone and iPad, then translates them while keeping the document's structure.
Get in touch
Having trouble, found a bug, or have a question about your purchase or credits?
Include your device model, your iOS version, and the build number from Settings › About if you're reporting a crash or a display problem. It helps us reproduce it far faster.
We never need your document. Support does not require you to send the file you were reading. If you choose to share one, we ask for explicit consent first and schedule its deletion when the case closes.
Common questions
A page looks wrong after restoring. Try turning off "Remove page furniture", or turn on "Force OCR on every page" if the original has a poor text layer. Both are free and run on your device.
I was charged more or less than the estimate. The estimate is an upper bound and the final charge is often lower. Ponte enforces the limit on the server, so a build can never exceed it. If something still looks wrong, email us with the receipt.
My credits are missing after changing device. In version 1.0 credits are tied to the device's anonymous account and do not transfer automatically. Email us and we will sort it out.
Other contacts
Privacy and data requests: legal@readponte.com
Security reports: security@readponte.com
First response target: one business day.